About Us

Mission Statement

To provide our clients, associates, and community with prosperity and protection through customized solutions presented with fairness and integrity.


Who We Are

Emerling Agency, a partner of the four member EMS Group, is a full service agency that provides all types of commercial and personal insurance, including auto, home, and renters insurance, as well as group benefits and financial services.  Founded back in 1981, over 38 years ago in Clarence NY, we have grown to be one of the most resourceful agencies in Western New York.

The foundation of our success is to service our clients.  We do not work for an insurance company; we work for you. Being an independent agency allows us the freedom to market your specific account with the 20+ companies that we represent, enabling us to procure the best coverage at the most competitive price.


Why Choose EMS?

The EMS Group staff of over 90 employees consists of nine Certified Insurance Counselors, six Investment Advisor Representatives and other licensed and skilled professionals who maintain the highest level of knowledge in the Insurance and Financial Services industries. 

EMS Group is a privately owned family partnership.  The owners have a vested interest in their communities and are responsible for their policy holders, and not “corporate” entities or stock holders.

Hours of Operation:

Sunday: Closed
Monday: 8:30am - 5:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 8:30am - 5:00pm
Thursday: 8:30am - 5:00pm
Friday: 8:30am - 5:00pm
Saturday:  by appointment


Need to report a claim after hours?  Contact your insurance company and we will follow up with you once we receive notice.